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Covid-19 Operations - Working at Level 4

Auckland is now at Alert Level 4. At this time, you can still place your order as usual via our website, but your item will not be shipped until Auckland moves down to Alert Level 3.

During Alert Level 4 we will still be answering the phones and all email enquiries along with checking orders and producing all designs ready for the move to Alert Level 3.

Over the past several months we have planned for the possibility of a move to Alert Level 4 and put processes in place to allow key staff members to work from home to create designs, help prepare orders for packaging and more. This will ensure all orders placed during Alert Level 4 can be shipped within 24 hours of a move to Alert Level 3 or lower.

Please note, if purchasing a personalised gift from our website, we are unable to offer any refunds for shipping delays caused due to the impact of Covid 19 Alert Levels.

If you require your package urgently and are not happy to wait until Auckland moves to Covid Alert Level 3 for us to dispatch your item/s, then please do not place an order on our website.

At checkout, you will be required to agree to our delayed shipping terms and conditions and by placing an order on our website, you have agreed to the terms above and are happy to wait for dispatch of your gift once Auckland has move back down to Alert Level 3 or lower.

If you have any questions or concerns please do not hesitate to contact us at [email protected] we will respond within 30 minutes.

We thank all our customers for their understanding, patience and support during these unprecedented times.

Covid-19 Operations - Working at Levels 1, 2 & 3

During Covid Alert levels 1, 2 & 3 we are still producing and dispatching all orders as per our normal terms and conditions and have collections from the courier company twice a day. Click here for more information on our shipping terms.

As an Auckland based business we have already planned for the possibility of alert levels changing and have arranged the following measures to ensure the safety of you our customers, our staff and the general community. As alert levels change across Auckland and New Zealand, we will review and change our procedures as required.

• All staff have easy access to cleaning facilities and will be keeping a very high standard of hand sanitation along with other measures
• Any staff members showing any signs (no matter how small) of illness will be working from their homes and not come in to contact with your gifts.
• A maximum of only four people will come in to contact with your products before they are collected by the courier company
• We have arranged contact-free collection points for our couriers to collect from

If you have any questions or concerns about placing an order on our website, please do not hesitate to contact us at [email protected] or 09 945 0525

We would like to thank you for your support in these difficult times and wish you and your family all the best. Please stay safe and follow the rules, as we're all in this together. Go Kiwi's we got this!

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