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Product Care Instructions

Below you will find information on how to care for specific products purchased from our website to ensure they look amazing for as long as possible.

Simply select a product category from the drop down list below:

Product Care for Glasswear

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Cleaning your glasswear products
When cleaning your glassware products we recommend you hand wash the glasses with a soft cloth and warm soapy water. The glasses can be cleaned in a dishwasher and all designs are dishwasher safe but can be damaged if banged in to or rubbed against sharp or abrasive surfaces.

If your glasses have an engraved design do not use scouring pads, scotch pads or metal cleaning pads as these can damage the engraved finish.
Crystal Glasswear products
Some of our Crystal glassware products are very elegant and light weight with a fine rim design. These glasses will break easier than a standard drinking glass due to the thickness of the glass and more care should be taken when cleaning and storing them.

Product Care for Mugs

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Ceramic Tea & Coffee Mugs
The designs on our coffee and tea mugs are microwave & dishwasher safe on a standard dishwasher cycle. The designs on the outside of the mugs are permanent but may scratch if dropped or rubbed hard against something with a sharp or abrasive surface i.e. knifes, cheese graters etc. To keep your mug looking like new for as long as possible we recommend you hand wash with warm soapy water and a soft cloth. For stubborn stains you can softly scrub with a scouring pad or place them in a dishwasher on a standard cycle being careful not to hit or rub them again sharp or abrasive surfaces i.e. knifes, graters etc.

DO NOT soak the the mugs in bleach as this may fade parts of the design over time.
Stainless Steel Travel Mugs
The designs on our stainless steel travel mugs are dishwasher safe on a standard dishwasher cycle. The designs on the outside of the mugs are permanent but may scratch if dropped or rubbed hard against something with a sharp or abrasive surface i.e. knifes, cheese graters etc. To keep your travel mug looking like new for as long as possible we recommend you hand wash with warm soapy water and a soft cloth. For stubborn stains you can softly scrub with a scouring pad or place them in a dishwasher on a standard cycle being careful not to hit or rub them again sharp or abrasive surfaces i.e. knifes, graters etc.

The insides of the travel mugs can be soaked in bleach but DO NOT soak the outside of the mugs in bleach as this may fade parts of the design over time.

The travel mugs are made from stainless steel so can not be used in microwaves.
Stainless Steel Water Bottles
The designs on our stainless steel water bottles are dishwasher safe on a standard dishwasher cycle. The designs on the outside of the bottles are permanent but may scratch if dropped or rubbed hard against something with a sharp or abrasive surface i.e. knifes, cheese graters etc. To keep your water bottle looking like new for as long as possible we recommend you hand wash with warm soapy water and a soft cloth. For stubborn stains you can softly scrub with a scouring pad or place them in a dishwasher on a standard cycle being careful not to hit or rub them again sharp or abrasive surfaces i.e. knifes, graters etc.

The insides of the water bottles can be soaked in bleach but DO NOT soak the outside of the water bottles in bleach as this may fade parts of the design over time.

The water bottles are made from stainless steel so can not be used in microwaves.

Product Care For Wood Products

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Wood food serving and chopping boards?
All our wood food serving and chopping boards are made from natural woods including Acacia, Bamboo and Pine. These products will absorb water and moisture so it's recommend to store them in a dry place.

DO NOT clean any wood products in a dishwasher or leave them to soak in water or other cleaning products as this will cause the wood to warp and split in areas. To clean any wood products please use a damp soapy cloth and dry immediately afterwards.
Wood gift boxes & presentation boxes?
Our wood gift boxes and presentation boxes are made from natural pine wood. These products will absorb water and moisture so it's recommend to store them in a dry place.

If the pine gets dirty or marked you can attempt to clean it with a soft damp cloth making sure not to apply too much water as this may stain the wood. Rub the entire area of the face of the wood you are cleaning and not just one spot as this will produce a much more consistent finish.

Some of our wood boxes come with a darker stained finish, if cleaning these please only use warm soapy water on a soft cloth and rub very gently across the entire face of the side you are cleaning. Cleaning stained products may remove some of the stain so take it slowly and test on a side that's not seen first.
Pine Wood Products
Pine wood is a soft wood and can be easily damage if dropped or hit with another object. Please take car when handling, storing and using any of our pine wood products.

Product Care For Slate Products

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Cleaning your slate products
Our slate products are made from natural rock slate. We recommend that you clean your slate with a soft cloth soaked in warm soapy water and then wipe dry with kitchen towel or a similar products. Slate products can be cleaned in a dishwasher but they will mark and scratch if danged or rubbed against and abrasive services i.e. knifes, underside of plates etc.
Removing scratches from your slate products
Slate is a natural rock product with a dark grey finish and any scratches have a light grey appearance which will make them stand out and be seen easily. The majority of the time these scratches can be removed or cleaned to have a much closer colour to the product when new, by simply wiping the slate with a soft damp cloth and then leaving it to dry. Another option is to use olive oil, see the tab below for more details.
Oiling your slate for a brighter more glossy finish
Your slate will arrive with a natural matte finish. If you prefer the look of slate when it has a darker, glossy finish then the best way to achieve this is to rub a small amount of extra virgin olive oil across the slate with a soft cloth and then leave to dry. This process will need repeating occasionally and is also a great way to remove scratches and marks in the slate.
Protecting your slate from damage
Be careful when handling slate products as they can be easily marked and the edges can chip if hit hard by another object.

Product Care For Glass Products

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Cleaning your glass products
When cleaning your glass products we recommend you hand wash the glass with a soft cloth and warm soapy water. The glass products can be cleaned in a dishwasher and all designs are dishwasher safe but can be damaged if banged in to or rubbed against shape or abrasive surfaces.

DO NOT soak the glass products in bleach as this may effect the design and fade areas of the design over time.
Storing your glass products
Please be careful when storing your glass products as damage may occur if they are hit hard against another object. If your glass product has a design on we recommend you place a soft cloth or paper towel between the design side of the glass and any other object you place it on or on it whilst stored away.
Reduce the risk of scratching the design
The designs on our glass products are permanent and very hard wearing but care must be taken when using the glass products and storing them. If the design side of the product is scratched against a sharp object or abrasive surface you may damage the design. Please note all glass placemats, coasters and chopping boards have the design on the under side of the glass so plates, cups and chopping food on the board etc. will not damage the design.
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